Full payment is required before we start your order.
Our timeframe spans from 12-14 weeks from order to ownership. An additional 6 - 8 weeks is needed if custom colouring is required.
We do not offer urgent orders. From October to February is our peak season and orders may take up to 16 weeks during this time.
Garments are made to standard BLAK pattern and sizing. The sample range is available for complimentary in store appointments to ensure you have tried on and are happy with with your selected size.
We take great pride in providing our customers with impeccable quality product. While every endeavour is made to accurately reproduce our colours, there may be a variation in colour shade to your final purchase. As each order is dyed separately to your order specifications each dye batch can have a sight colour variation. This Variation can occur due to the nature of the fabric dyes and dying process, the amount of fabric being dyed at any one time and climatic conditions like temperature at time of dying.
If an ordering multiple dresses for the one bridal party, please ensure to either order all together or note this at the time of purchase so we can ensure the order is dyed together in the same dye batch, as each dye batch can vary slightly.
Every effort has been made to present the colours as close as possible to the correct colour via our online store, but this cannot be guaranteed as each screen may show a different variation of the colour.
CANCELLATIONS AND RETURNS
Due to this being a made to order product there are no cancellations, changes, returns or credits for other BLAK products.
Any issues on the garments must be raised at the time of pick up or on arrival to you by courier. If the garments need to be returned for inspection this must be done within 24 hours of receiving. If an issue arises, BLAK must have the opportunity to inspect this and come to an agreement with the customer.